Generated path
docs/product/PRD_ORDER_TRACKING.md
PM phase output: goals, scope, success metrics — written from the discovery brief.
# PRD: Order Tracking ## Goal Reduce "where is my order" support tickets by 40% via customer self-serve tracking. ## Success metrics - Tracking page p95 load < 500 ms - 70%+ of tracking inquiries deflected from support - Zero PII leak in tracking page ## Scope - In: customer self-serve tracking page, status polling - Out: carrier-side integration, refund flow